Westinghouse FAQ's
At Westinghouse we are #Happy to Help with any questions or issues you have with one of our appliances. Below is a list of Frequently asked questions and trouble shooting hints for our range of small appliances and kitchenware. Please click on the section list below to see a list of commonly asked questions and answers to these categories. If you can't find an answer to the question you have please contact us via the form at the bottom of this page and we will get back to you with an answer. We will also add this to the FAQ's below so we can help other Westinghouse customers that have the same question.
Hints & Tips
Kettles & Instant Hot Water Dispensers FAQ's
How do I care for the inside of my Kettle
The Mineral deposits in tap water solidify when they are boiled/heated. Lime Scale may be come white, any Phosphates present will cause the water to appear cloudy when heated and may cause the interior of the water gauge to discolour. Depending on the hardness of your water will determine how much of these deposits are present. It is important to descale your kettle regularly to maintain the life of your kettle and keep it running efficiently.
Please note that failure to descale your kettle regularly is deemed negligent and any faults caused by mineral build up will not be covered under warranty.
For more information on Descaling this appliance please click on the link below;
How do I care for my Instant Hot Water Dispenser
The Mineral deposits in tap water solidify when they are boiled/heated. Lime Scale may be come white, any Phosphates present will cause the water to appear cloudy when heated and may cause the interior of the water gauge to discolour. Depending on the hardness of your water will determine how much of these deposits are present. It is important to descale your Instant Hot Water Dispenser regularly to maintain the life of your Dispenser and keep it running efficiently.
The Water Storage unit of your Dispenser should be emptied and dried out on a regular basis to prevent build up of minerals and to keep the contents of the storage unit fresh.
If your Instant Hot Water Dispenser is not going to be used for an extended period of time please empty both the contents of the storage unit as well as expel any remaining water from the inside of the unit by setting it to free flow and pump the remaining water into a cup.
Please note that failure to descale your Dispenser regularly is deemed negligent and any faults caused by mineral build up will not be covered under warranty.
For more information on Descaling this appliance please click on the link below;
My Instant Hot Water Dispenser has an Error Code what does it mean?
The Westinghouse Instant Hot Water Dispensers come with several safety features to ensure that they remain safe to use and to extend the life of the appliance.
Each unit is fitted with an overheating and low water level safety cut out. Depending on your model this may be visible as an E7 error code or the LED ring around the power button is flashing.
If either error occurs please switch off the appliance and your power point and disconnect the appliance from the power supply.
Ensure the Water Storage vessel is filled to below the MAX level line. Plug the appliance back into your wall socket and switch on the appliance. This should have your Instant Hot Water Dispenser operational again. If not please use the Reset Key that came with your Dispenser, or a similar object to press the reset button that can be found on the front of the appliance near where the side of your cup sits against the dispenser.
If your appliance shows either a E0 or E4 or E5 error for those models with LED display please contact our customer care team either via email or via phone through our contact us page.
How do I care for the outside of my Product
When Cleaning the outer surface of your Westinghouse appliance please ensure that it has not been used for the necessary length of time to ensure that any parts that may become hot during operation have had time to cool. Then use a non-abrasive cleaning cloth to remove stubborn particles from the items body.
A damp cloth, used with a mild dishwashing detergent, may be necessary to remove grease/grime build up. Apply the detergent to the damp cloth and not directly onto the appliance.
The use of abrasive cleaning clothes may damage the surface and will not be covered by warranty.
Air Fryers & Bench Top Ovens FAQ's
Change my Air Fryer Temperature Scale
Some of us prefer to use °F when we cook rather than °C. Whether it is because that is what we were brought up with or it's because that is what all the good recipes refer to. What ever the reason we have you covered with some of our digital air fryers. To change between Celsius or Fahrenheit Temperature Scale please follow the steps below, dependant on your Westinghouse Air Fryer Model.
For the WHOF06K:
Press and Hold the following three buttons for three seconds.
Temperature + and - and the Time -. The Display will change from showing °C to showing °F or vice versa.
For the WHOF11KS
Press and Hold the following two buttons for three seconds.
Temperature + and -. The Display will change from showing °C to showing °F or vice versa.
What's the Best Way to Clean my Air Fryer
Air fryers often come with removable non-stick coated baskets and crisper plates. These can accumulate grease and food particles over time.
Cleaning Method:
- After every use, allow the basket to cool completely.
- Hand wash the basket and crisper plate with warm, soapy water using a non-abrasive sponge.
- For tough grease, soak the basket in hot water with dishwashing liquid for 10 minutes before scrubbing.
- Never submerge the main unit in water; wipe it with a damp microfibre cloth.
Extra Tips: If you notice odours in your air fryer, place a few lemon slices or a vinegar solution in the basket and run the air fryer for a few minutes to eliminate smells.
Both baking paper and aluminium foil are safe to use in an air fryer, though baking paper is preferable as foil may scratch the interior of the appliance. Ensure the baking paper or foil does not reach up too high as they may burn or catch fire if they sit too close to the heating element in the roof of the air fryer.
Immersing the whole appliance in water is extremely
dangerous and the appliance should not be used if submersion in water occurs.
How do I care for my Non-Stick Coated Appliance
General Tips
- Avoid Abrasive Cleaners.
- Use Mild Detergents.
- Hand wash when Possible.
- Soak Before Scrubbing.
- Dry Thoroughly.
Immersing the whole appliance in water, unless otherwise advised in the instruction manual, is extremely dangerous and the appliance should not be used if submersion in water occurs.
For our comprehensive Guide to looking after your non-stick coated appliance please click on the link Westinghouse Small Appliances Ultimate Guide to Non-Stick Coated Appliance Cleaning
How do I care for the outside of my Product
When Cleaning the outer surface of your Westinghouse appliance please ensure that it has not been used for the necessary length of time to ensure that any parts that may become hot during operation have had time to cool. Then use a non-abrasive cleaning cloth to remove stubborn particles from the items body.
A damp cloth, used with a mild dishwashing detergent, may be necessary to remove grease/grime build up. Apply the detergent to the damp cloth and not directly onto the appliance.
The use of abrasive cleaning clothes may damage the surface and will not be covered by warranty.