Warranty Claim Submission Form

Thank you for contacting us regarding your product.

If your product was purchased from a retailer, we recommend contacting the retailer first, as they are often able to provide the fastest resolution under Australian Consumer Law. If the retailer has directed you to us, or if you require further assistance, please complete this form and submit all requested documentation for assessment.

Customer Details

Full Name *

Phone Number *

Email Address *

Residential Address *

Product Details

Model Number *

Serial Number (if applicable)

Product Name *

Date of Purchase *

Store / Retailer Purchased From *

Invoice / Receipt Number (Proof of Purchase) *

Warranty Claim Details

Please provide a detailed description of the fault or issue: *

When did the issue first occur? *

Has the product been used in accordance with the user manual and intended purpose? *

Yes No

If No, please provide details:

Has the product been repaired, modified, disassembled, or tampered with? *

No Yes

If Yes, please provide details:

Has the product been used in a commercial environment? *

Yes No

Required Supporting Documents

All mandatory documents must be attached before submitting. Accepted formats: JPG, PNG, GIF, WEBP, PDF, MP4.

Mandatory

1 Proof of Purchase

🧾

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Receipt, invoice or order confirmation

2 Full Product Photo

📷

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Photo of the entire product

3 Rating Label / Model Sticker

🏷️

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Photo of the rating label or model sticker

4 Fault / Damage Photo

⚠️

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Clear photo showing the fault or damage

Optional

+ Fault Demonstration Video

🎥

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Video showing the fault

+ Packaging Damage Photo

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Photo of damaged packaging

+ Additional Documents

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Any other supporting documents

Customer Declaration

I declare that the information provided in this form is true and correct to the best of my knowledge.

I understand that:

Submission of this form does not guarantee approval of my claim.
Additional information may be requested before a decision can be made.
Products may need to be inspected, tested, returned, or otherwise assessed before a warranty determination is reached.
Claims may be approved, denied, repaired, replaced, refunded, or otherwise resolved in accordance with the product warranty and applicable Australian Consumer Law.

Customer Name *

Date *

Electronic Signature *

Draw your signature above using your mouse or finger.

Warranty Exclusions

Your warranty does not cover the following:

Damage caused by power surges, voltage supply issues, power dips or usage of the incorrect voltage.
Damage caused by service or modification of the unit which are not performed by authorised service centres or personnel.
Damage caused by the use of accessories, attachments, consumables, parts or devices which are not produced for the product by Westinghouse and its licensees.
Damage caused by exposure of the product to abnormally corrosive conditions.
Damage caused by incorrect or improper operation and/or installation.
Damage caused by a failure to follow additional instructions.
Products which have had the serial number and/or rating label removed.
Usage of the product which are outside of the intended applications (refer to page 1–2 of the user manual).
Freight costs incurred during a claim.
Consumables, loss, damage or accessories which require periodic replacement by nature (filters, seals, etc.).
Damage due to excessive wear and tear beyond what is considered to be reasonable.
Damage caused accidentally or by acts of God including fire and flooding.
Damage caused by insects or vermin and claims based on the presence of insects or vermin.
Products used in commercial situations or applications.
Minor cosmetic issues (including, without limitation, paint and coatings).

Additional Comments

Our team aims to review complete submissions within 5 business days.

For enquiries: sales@rvm.com.au

Thank You — Claim Received!

We've received your warranty claim and all supporting documents.

Our customer service team will assess your claim and be in touch within 5 business days. Please keep an eye on your inbox, including your junk/spam folder.

If you have any urgent questions in the meantime, please contact us at sales@rvm.com.au.

Country/region

Warranty Claim Submission Form

Thank You — Claim Received!