The following is an overview of the main errors that can occur on our induction cooktops. Please follow the suggested steps relating to your error to try and remedy the issue.
ERRROR CODE: -- and/or E0
POSSIBLE CAUSE AND REMEDY:
Is your pot or pan on the induction zone BEFORE pressing power. Otherwise check cookware suitability (size and induction capability).
ERRROR CODE: E2, E3 and E4
Unit is faulty, if item is under warranty, take the item back to place of purchase, along with your proof of purchase for assistance.
ERRROR CODE: E5
POSSIBLE CAUSE AND REMEDY:
Many factors can cause this, cease operation of the cooktop for 5 minutes to allow the electronics in the device to reset and then try using the cooktop again. If issue persists, it may be faulty.
ERRROR CODE: E6
POSSIBLE CAUSE AND REMEDY:
This error is normally caused by overheating or power supply issues caused by extreme weather. Please check that all air vents on the sides and base of the cooktop are clear and not block. Otherwise, if not the either of the above causes are present cooktop may be faulty, if item is under warranty, take the item back to place of purchase, along with your proof of purchase for assistance.